The MB-230 exam is designed for professionals who implement and configure Customer Engagement. It validates your ability to manage cases in Customer Service, configure representative experience and routing, and extend Customer Service.
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MB-230 is for functional consultants who design and implement Dynamics 365 Customer Service solutions. You should understand customer service processes and be able to configure cases, knowledge management, queues, service-level agreements, routing, and related Customer Service apps.
In the UK, IT Jobs Watch reports a £70,000 median annual advertised salary for Microsoft Dynamics 365 Consultant roles in the six months to 11 October 2026. This is a broader role benchmark, not a figure specific to Customer Service; pay varies by location, experience, and specialization.
Access the free MB-230T01-A Course on Microsoft Learn. Then use our MB-230 Exam Practice Test to practise the exam skills.
Avoid exam dumps: using them can invalidate your score, revoke certifications you already hold, and bar you from future exams.
You can also search the Microsoft Training Services Partners directory for instructor-led options. Current U.S. listings for the four-day MB-230T01 course range from $1,995 at Dynamics Edge to $2,495 at New Horizons. Prices vary by provider and format.
If you purchase instructor-led training, Microsoft Training Services Partners usually provide access to official labs for about 90 days. Always check that the labs are from a Microsoft partner such as Skillable.
Depending on the exam, a trial licence could include demo data to practise with, but this is not guaranteed and Microsoft often changes its policies about free trials with demo data. If you prefer hands-on learning using labs, contact a Microsoft Training Services Partner for instructor-led training.