D365 Training Blog
Practical Microsoft Dynamics 365 guidance for IT managers and decision makers: Business Central, Finance & Operations, and the wider Power Platform.
- Top Azure Certifications for Career Growth in 2026
Practical ranking of the strongest Microsoft Azure certifications in 2026: levels, costs, prerequisites, salary ranges and which path suits your goals.
- AB-100 Exam Guide 2026: Domains, Prerequisites & How to Pass
AB-100 exam guide: what the Microsoft Agentic AI Business Solutions Architect exam covers, who it is for, domain weights, prerequisites, and how to prepare.
- Top Exam Topics AZ 900: Essential Guide for Azure Fundamentals Success
Master the AZ-900 exam with our essential guide, covering key topics for Azure Fundamentals. Read now to boost your confidence and prepare effectively!
- PL-900 Exam Guide 2026: Domains, Skills Measured & How to Pass
PL-900 exam guide: what the Microsoft Power Platform Fundamentals exam covers after the July 2026 update, who it is for, domain weights, and how to prepare.
- Business Central reporting architecture
Business Central reporting architecture: native analytics vs direct Power BI vs data pipelines, and when to use a data warehouse. How to choose.
- AB-100 study guide: how to pass Agentic AI Business Solutions Architect
How to prepare for exam AB-100 beyond the official outline: an architecture project, and a lab-based study plan.
- Dynamics 365 + MCP Explained: Why Customer Service (and Sales) Agents Need Tool Access
What is Model Context Protocol in Dynamics 365, Customer Service MCP tools at GA, Sales MCP capabilities, and what to connect first in Copilot Studio.
- AB-620 study guide: how to pass AI Agent Builder Associate
How to prepare for exam AB-620 beyond the official outline: what to build in Copilot Studio, and a lab-based study plan.
- How to build an autonomous agent in Copilot Studio
Build a Copilot Studio agent that reads complaint emails, scores sentiment, finds the account manager in Dataverse, and posts a Teams alert. When to use an agent instead of a cloud flow.
- Use SharePoint as a knowledge source in Copilot Studio
How to add SharePoint document libraries and lists as knowledge sources in Copilot Studio, with guidance on choosing between standard and semantic search.
- Copilot Studio topics, instructions, and actions explained
Learn when to use instructions, topics and actions in Microsoft Copilot Studio with a simple decision framework for every agent project.
- Sales Close Agent in Dynamics 365: Setup Guide (2026)
Microsoft's new Dynamics 365 Sales Close Agent works deals on its own. Learn the setup, prerequisites, security roles, costs and six mistakes to avoid.
- Microsoft Entra ID for Dynamics 365: A Beginner's Guide
How Microsoft Entra controls who can sign in to Dynamics 365: users, roles, and access, explained for people new to identity in the platform.
- Sales Invoice Discount Codes in Business Central
How to use sales invoice discount codes in Business Central, and how to set thresholds that apply a discount to sales invoices.
- Dynamics 365 Customer Service Queues: What They Are and How Agents Use Them
What queues are in Dynamics 365 Customer Service, and how agents pick up, work, and release items so each case reaches the right person.
- Track work with Dynamics 365 Customer Service SLAs
How SLAs, KPIs, and timers work in Dynamics 365 Customer Service to hold cases to the response and resolution targets agents can see.
- Cases in Dynamics 365 Customer Service
How to create, track, and resolve cases in Dynamics 365 Customer Service, from first contact through resolution and case closure.
- Use Customer Reminders in Business Central
How to set up and issue customer reminders in Business Central: reminder terms, levels, and fees that help you chase overdue invoices systematically.
- Calculate Delivery Dates for Sales in Business Central
How Business Central calculates delivery dates on sales orders: shipment dates, transit times, and the settings behind promised delivery dates.
- Intercompany Transactions in Business Central
How to set up and use intercompany transactions in Business Central: manage intercompany sales, purchases, and adjustments across legal entities.
- Manage Sales Prices in Business Central: The Complete Guide
How to manage sales prices in Business Central: set up price lists, discounts, and the new pricing experience for flexible customer pricing
- Business Central CRM
Business Central CRM is relationship management in Business Central: contacts, segments, campaigns, interactions and opportunities — not Dynamics 365 Sales.
- How to Manage Opportunities in Dynamics 365 Sales
How to manage opportunities in Dynamics 365 Sales: pipeline stages, moving deals through the process, and closing opportunities as won or lost.
- Bank Reconciliations in Business Central
How to reconcile bank accounts in Business Central: importing bank statements, matching entries automatically, and handling differences.
- Advanced Bank Reconciliation in Dynamics 365 Finance
Manage advanced bank reconciliation in Dynamics 365 Finance: importing bank statements, setting up matching rules, and handling reconciliation differences.
- Budget Control in Dynamics 365 Finance
How to use budget control in Dynamics 365 Finance: configuration, budget checks on documents, and how the system stops overspending against budget.
- Create an Employee Training Plan for a Dynamics 365 Go-Live
What to include in an employee training plan for a Dynamics 365 go-live, so users are ready for the processes they will own on day one.
- Use financial dimensions in Dynamics 365 Finance
How financial dimensions tag transactions in Dynamics 365 Finance, how to set them up, and how they drive analysis and reporting later.
- Manage Fixed Assets in Business Central
How to manage fixed assets in Business Central: acquisition, depreciation, and disposal, with the posting setup behind each step.
- Use approval workflows in Business Central
Use approval workflows in Business Central: from setting up approvers to managing approvals for sales and purchase orders and invoices.
- Vendor Payments in Business Central
How to run vendor payments in Business Central: suggest payments in the payment journal, apply invoices, post, and export the bank payment file.
- Use item charges in Business Central
How to use item charges in Business Central to add freight, insurance, and handling costs to inventory value for accurate landed costs.
- How to set up and use the MCP Server in Dynamics 365 Business Central
What the MCP server in Business Central is, how to set it up, and what it means for using AI agents like Copilot with your ERP data.
- Set up and manage payment proposals in D365 Finance
How to set up payment proposals in Dynamics 365 Finance: selection criteria, reviewing proposed payments, and the controls that keep runs clean.
- Handle period close in Dynamics 365 Finance
How to run period close in Dynamics 365 Finance: the financial period close workspace, task templates, and tracking progress across legal entities.
- Three-Way Invoice Matching in Business Central
How three-way matching works in Business Central: checking purchase invoices against purchase orders and posted receipts before you post.
- Three-Way Invoice Matching in D365 Finance
Three-way invoice matching in Dynamics 365 Finance: how to set up matching policies and resolve discrepancies between invoices, orders, and receipts.
- Segregation of Duties: BC vs Dynamics 365 F&O
How segregation of duties works in Dynamics 365 Finance and Operations compared to Business Central, and how each platform handles conflicting duties.
- Understanding project WIP Methods in Business Central
How WIP methods and posting groups drive project accounting in Business Central, and how each method recognises cost and revenue across a project.
- Use Inventory Items in Projects in Business Central
How to use inventory items on projects in Business Central: the inventory transactions and costing concepts that apply to items used on projects.
- The production order process flow in Business Central
How the production order process runs in Business Central: from planning and released orders through component consumption, output, and finishing.
- Business Central Accounts Payable
How to set up and run accounts payable in Business Central, from vendor and posting configuration through invoices, payments, and reconciliation.
- Business Central Security Groups vs Permissions
What security groups do in Business Central, how they tie users to permission sets, and when to use them instead of assigning permissions directly.
- D365 end user training: costs, options, and mistakes to avoid
What end-user training for Dynamics 365 costs, the delivery options to weigh up, and which approaches tend to stick after go-live.
- Inventory Costing Methods in Business Central: Which One to Choose
FIFO, LIFO, average, standard, and specific costing in Business Central: what each method does to your inventory value, and how to choose one.
- Microsoft's New AB Certifications: Which One Is Right for You?
Microsoft's new AB series certifications, compared: what each exam covers and how to choose the right one for your role and experience.
- Dynamics 365 Training: Your Options Compared
The main ways to train a team on Dynamics 365 (self-paced, instructor-led, and in-house) and how to match each to budget and rollout timing.
- MB-820 Study Guide: How to Pass the Dynamics 365 Business Central Developer Exam
Preparing for the MB-820 exam? What the Dynamics 365 Business Central Developer certification tests, and how to plan your study around it.
- Microsoft Dynamics 365 certification
Which Microsoft Dynamics 365 certification to take in 2026: current exams by role, retired fundamentals, and the path from associate to expert.
- SC-200 study guide: How to Pass the Microsoft Security Operations Analyst Exam
SC-200 study guide for the Security Operations Analyst exam after the 28 July 2026 update: three domains, KQL, Defender XDR, Sentinel and the free Practice Assessment.
- Manufacturing Flushing Methods in Business Central
Manual, forward, and backward flushing in Business Central: how each method consumes components in production orders and when to use each one.
- Conditional Sales Tax in Dynamics 365 Finance and Operations
Conditional sales tax in Dynamics 365 Finance & Operations: when to use it, how to configure it, and how tax is reported when invoices are paid.
- Posting Profiles in D365 Finance and Operations
What posting profiles do in Dynamics 365 Finance & Operations, and how they route subledger transactions to the right general ledger accounts.
- Receiving Goods in Business Central Using Warehouse Management
How to receive goods in Business Central: warehouse receipt and put-away options from the simplest location setup to full warehouse management.
- Handling Purchase Returns in Business Central
How to handle purchase returns in Business Central: from raising a return order, to shipping goods back to the vendor, and posting credit memos.
- Building an Employee Upskilling Strategy for Dynamics 365
How to build an upskilling strategy for Dynamics 365: assess your team's current skills, plan learning paths, and keep capability growing after go-live.
- Implementing Data Archiving in Dynamics 365 Business Central
How to set up data archiving and retention in Business Central, who can define retention policies, and how archiving keeps the database lean.
- Legal Entities in Dynamics 365 Finance and Operations: A Quick Guide
What legal entities are in Dynamics 365 Finance, how to map them to your company structure, and which data is shared versus company-specific.
- Advanced Inventory Management Features in Microsoft Dynamics 365 Business Central
Advanced inventory features in Business Central: item tracking, cycle counting, and the lesser-known tools that tighten day-to-day stock control.
- MB-800 Study Guide: 9 Things to Pass the Exam and Obtain Your Certification
Sitting the MB-800 exam? Nine things to focus on as you prepare for the Dynamics 365 Business Central Functional Consultant certification.
- Business Central Permission Sets: The Complete Setup Guide
How to set up permission sets in Business Central to control what each user can see and do, from built-in sets to custom permissions.
- Managing Payables in Business Central: The Complete Guide
How to manage accounts payable in Business Central day to day: post purchase invoices, schedule and apply payments, and reconcile vendor ledgers.
- Understand Inventory Posting in Business Central
How inventory posting works in Business Central: posting groups, value entries, and how inventory transactions reach the general ledger.
- Reserve inventory for sales in Business Central
How to reserve inventory against sales orders in Business Central and ring-fence stock for specific customer orders before picking starts.
- How to Use Package Tracking as a License Plate in Business Central
How package tracking acts as a license plate in Business Central warehousing, letting you move and track a whole pallet by a single number.
- Sales Prepayments in Business Central: Setup & Invoicing Guide
How to set up and invoice sales prepayments in Business Central: prepayment percentages, posting setup, and collecting deposits before you ship.
- Order to Cash Process in Dynamics 365 Business Central
Learn the order-to-cash process in Business Central: from sales order through shipment, invoicing, and payment against the customer ledger.
- Use contacts in Dynamics 365 Business Central
How to use contacts in Business Central for relationship management: create contacts and link them to customers, vendors, and other business relations.
- How to Cross-Dock Items in Business Central
How to cross-dock items in Business Central: route received goods straight to outbound shipments, skipping put-away and picking entirely.
- The Complete Guide on How to Ship Items in Business Central
How to ship items from a sales order in Business Central, from creating the shipment to posting it and printing the documents that travel with the goods.
- Move Items in a Warehouse Location in Business Central
How to move items between bins in a Business Central warehouse, including picking by FEFO and recording the movement so stock stays accurate.
- Register new customers in Business Central
How to register a new customer in Business Central: the fields that matter, and customer templates that fill in mandatory fields for you.
- FEFO Picking in Business Central
How to set up FEFO picking in Business Central: expiration dates, item tracking, and the settings that send the oldest stock out of the warehouse first.
- How to Setup and Use Lot Numbers in Business Central
How lot numbers track inventory in Business Central: assigning them on receipt, following them through to shipment, and using them for traceability.