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Copilot & AI
Guides, articles, certifications and recommended training for Copilot & AI.
Copilot is Microsoft’s AI assistant built into Dynamics 365 and the Power Platform. It helps users draft content, surface insights and automate everyday work.
Certifications
- AB-100 Microsoft Agentic AI Business Solutions Architect
Lead the transformation of enterprise operations by envisioning and implementing AI-powered architecture across the Microsoft Cloud.
- AB-620 Microsoft AI Agent Builder Associate
Build and integrate scalable AI agents with Microsoft Copilot Studio, Power Platform and enterprise tools. Free AB-620 study guide and prep resources.
- AB-730 Microsoft AI Business Professional
Use generative AI productivity tools and core Microsoft 365 apps to enhance business outcomes and decision-making, without coding or app development.
- AB-731 Microsoft AI Transformation Leader
Guide AI transformation and innovation with Microsoft 365 Copilot, Azure AI, and Microsoft Foundry, without requiring coding skills.
- AB-900 Microsoft 365 Copilot and Agent Administration Fundamentals
Support, secure, and protect an AI-enabled Microsoft 365 environment.
- AI-103 Microsoft Azure AI Apps and Agents Developer Associate
Design, develop, and deploy advanced Azure AI solutions and agents using Python and Microsoft Foundry.
Articles & guides
- AB-100 Exam Guide 2026: Domains, Prerequisites & How to Pass
AB-100 exam guide: what the Microsoft Agentic AI Business Solutions Architect exam covers, who it is for, domain weights, prerequisites, and how to prepare.
- AB-100 study guide: how to pass Agentic AI Business Solutions Architect
How to prepare for exam AB-100 beyond the official outline: an architecture project, and a lab-based study plan.
- Dynamics 365 + MCP Explained: Why Customer Service (and Sales) Agents Need Tool Access
What is Model Context Protocol in Dynamics 365, Customer Service MCP tools at GA, Sales MCP capabilities, and what to connect first in Copilot Studio.
- AB-620 study guide: how to pass AI Agent Builder Associate
How to prepare for exam AB-620 beyond the official outline: what to build in Copilot Studio, and a lab-based study plan.
- How to build an autonomous agent in Copilot Studio
Build a Copilot Studio agent that reads complaint emails, scores sentiment, finds the account manager in Dataverse, and posts a Teams alert. When to use an agent instead of a cloud flow.
- Use SharePoint as a knowledge source in Copilot Studio
How to add SharePoint document libraries and lists as knowledge sources in Copilot Studio, with guidance on choosing between standard and semantic search.
- Copilot Studio topics, instructions, and actions explained
Learn when to use instructions, topics and actions in Microsoft Copilot Studio with a simple decision framework for every agent project.
- Sales Close Agent in Dynamics 365: Setup Guide (2026)
Microsoft's new Dynamics 365 Sales Close Agent works deals on its own. Learn the setup, prerequisites, security roles, costs and six mistakes to avoid.
- Microsoft's New AB Certifications: Which One Is Right for You?
Microsoft's new AB series certifications, compared: what each exam covers and how to choose the right one for your role and experience.